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I am very satisfied for the excitement job done by the sales rep and the instoller both of them did an oustsnding job.
New Garage Doors
We were very impressed with how quick Brian came to give us an estimate for our new garage doors. He offered us different options to choose from and the doors arrived soon after the order was put in.… Read more We were very impressed with how quick Brian came to give us an estimate for our new garage doors. He offered us different options to choose from and the doors arrived soon after the order was put in. The installation was scheduled and the gentleman showed up right on time. He was very nice and did an excellent job installing our new doors. Overall, we were very impressed with everyone we dealt with. I highly recommend this company.
Ouch!
I had a new opener installed June 9, 2023 that would not bring the garage down back to the down position. June 25, 2024 I called for service and the lady said that the Genie parts are covered by… Read more I had a new opener installed June 9, 2023 that would not bring the garage down back to the down position. June 25, 2024 I called for service and the lady said that the Genie parts are covered by warrany, but not labor. I should have inquired on the cost for labor as to not be shocked by the invoice. The 9-10 minute service call was just shy of $200. Three years ago it was $125 which I was expecting it to be close to. Over a 50% increase in 3 years. Less than 3 service calls buys a new opener.
Company response:
Hi Kenneth, we will be contacting you about regarding this matter.LOCAL BUSINESS PROVIDES OUTSTANDING CUSTOMER SERVICE!
RECENTLY WE REACHED OUT TO NORTH COUNTRY DOOR SYSTEMS FOR A QUOTE ON A NEW GARAGE DOOR FOR A HOME WE HAVE ACQUIRED. THE SALES STAFF QUICKLY RESPONDED AND THE SALES REPRESENTATIVE VISITED OUR HOME… Read more RECENTLY WE REACHED OUT TO NORTH COUNTRY DOOR SYSTEMS FOR A QUOTE ON A NEW GARAGE DOOR FOR A HOME WE HAVE ACQUIRED. THE SALES STAFF QUICKLY RESPONDED AND THE SALES REPRESENTATIVE VISITED OUR HOME PROVIDING THREE VARIATIONS/CHOICES TO US REGARDING DOORS THAT WOULD POTENTIALLY MEET OUR NEEDS. THE DOOR WE SELECTED WAS ORDERED. AND INSTALLED ON THE DATE PROMISED BY A DELIGHTFUL PROFESSIONAL. GREAT JOB. WE ARE PLEASED WITH OUR NEW DOOR. THANK YOU.
Repeat customer - Always good prompt service
On two occasions, once for a track repair and this time for opener installations on 2 doors North Country was easy to access online, prompt in their response and scheduled services in a timely manner.… Read more On two occasions, once for a track repair and this time for opener installations on 2 doors North Country was easy to access online, prompt in their response and scheduled services in a timely manner. Staff are very knowledgeable.
old time service
I spoke to North Country representatives after the installation of the 2 garage doors and I mentioned that there seemed to be a slight flaw. They immediately came to my house, noted my concern and… Read more I spoke to North Country representatives after the installation of the 2 garage doors and I mentioned that there seemed to be a slight flaw. They immediately came to my house, noted my concern and contacted the provider. Within 3 days N.C.D.S. and the provider agreed to replace the doors at no cost to me. Now that's what I call old time service. Kudos to the entire North Country Doors staff for their professionalism and dedication to perfection.